Terms & Conditions

AJJA FOOD Ltd - trading as AJJA FOOD

Last updated:  1^st June 2024

This website (the "Site") is owned and operated by AJJA Food Ltd. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site.

Your Access to the Site constitutes your agreement to be bound by the Terms of Use and Privacy Policy. We collect, use and store data in accordance with our Privacy Policy. We reserve the right to amend the Terms of Use at any time without notice and you should periodically refer to them on this page and elsewhere on this site.

These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below.

The Terms of Use of this Site do not affect your statutory rights as a consumer.

"You", "Your", “User” and “Users” means the person using this Site to order goods and subject to these Terms of Use.

"AJJA", "We", "Us", or "Our" means:

AJJA FOOD Ltd
Registered in England and Wales at 27a Beach Street, Deal, Kent CT14 6HY.
Company Registration No. 1 785828. VAT Number  

“Fast Food Restaurant” means the restaurant that you order your food from.

2. Our Services

The purpose of this Site is to provide a simple, convenient and cost-effective service to hungry consumers, linking them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.

By joining, customers can view their order history, rate past orders and earn discounts.

Access to our Site can be restricted, removed, blocked or otherwise prevented at our sole discretion and without prior notice to you.

We expect good standard of food from our Fast Food Restaurants, however, AJJA FOOD is not responsible for the preparation, handling or cooking of food and this remains the sole responsibility of the Fast Food Restaurants. AJJA is not liable for the quality of food or other goods, the portion size, or any complaint arising out of the perceived status of the food or other goods including any alleged cases of food poisoning. If you believe there has been a case of food poisoning, this should be reported to the Food Standards Agency (FSA) for investigation.?

All pictures used in our APP are for illustrative purposes only and may be different to the actual produce

We regret that AJJA FOOD accepts no liability for, and is unable to offer refunds or compensation, based on the standard of the food, including in cases of alleged food poisoning. However, a refund may be processed on behalf of the Fast Food Restaurant where the payment was made through our Site if the FSA determines that a case of food poisoning has occurred.

1. Placing an Order

AJJA FOOD endeavours to deal with reputable third parties who provide a quality service, however AJJA FOOD accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order.

All questions regarding goods shown on this Site should be directed to the Fast Food Restaurant. You can use the phone button in our App to contact the Fast Food Restaurant directly.

After you submit an order to us, we will give ask the Fast Food Restaurant to accept your order and tell you what the time of delivery / pick up would be. Once you accept the offer of the Fast Food Restaurant and you have paid for your order an Order Number will be generated and together with the details of your order confirmed in an email. 

We require a valid UK mobile phone number and a working email address from You as all communication regarding your order will be sent via email and SMS. You agree to take particular care when entering your phone number and email address and warrant that the information you supply is accurate. Incorrect personal details may lead to problems or delays in delivery. Neither AJJA FOOD nor the Fast Food Restaurants are liable to refund or replace your order if we are unable to contact you.

Acceptance of your order will only occur when we send you an SMS (or Push Notification, for App users) confirming that the Fast Food Restaurants has received and accepted your order. Once the Fast Food Restaurant accepts your order this constitutes an agreement between you and the Fast Food Restaurant

.All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time estimated, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

If You suffer from any allergies or intolerances, it is your sole responsibility to contact the Fast Food Restaurant to inform them when you are placing your order. 

Members can track the progress of their orders by viewing their Order Status.

2. Delivery

All deliveries are the sole responsibility of the Fast Food Restaurant that accepts Your order.

When the shop keeper accepts your order, you will receive a push notification with a state time of delivery. You will receive another push notification to inform you that your order has been picked up and is on its way for delivery. Most of our order are delivered with in a time frame between 20 and 45 minutes depending on the actual order. In case that your order is delayed you will receive a push notification stating reason and new delivery time.

All stated delivery (or collection) times are estimates only and are subject to change at any time without prior notice. AJJA is unable to guarantee delivery (or collection) times, however We will inform you if there is an unexpected delay.

Neither AJJA FOOD nor the Fast Food Restaurant shall be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery (or collection.)

If the Fast Food Restaurant wholly fails to deliver Your order, you should contact the Fast Food Restaurant in the first instance to attempt to achieve a resolution. In the event You cannot resolve this directly with the Fast Food Restaurant, please get in touch with Us no later than 24 hours after the non-delivery so we can contact the Fast Food Restaurants to confirm the non-delivery prior to arranging a refund.

3. Price and Payment

All prices are subject to change and all goods are subject to availability.

All prices are inclusive of VAT and stated in Pounds (Sterling).

AJJA FOOD expects the Fast Food Restaurants to provide accurate prices, delivery zones, delivery costs, trading hours and special offers, however, we are unable to guarantee the accuracy of this information as it is controlled by the Fast Food Restaurants.AJJA FOOD accepts no liability for any losses, costs, damages, charges, or expenses arising out of incorrectly stated information.

Fast Food Restaurants have discretion to remove or alter special offers or discounts at any time without prior notice to You. AJJA FOOD accepts no liability for any loss you suffer as a consequence of a Fast Food Restaurants removing or altering a special offer or discount and is unable to provide compensation.

Payment can be made through the Site using credit or debit card, PayPal, Google, Apple Pay.

Where you opt to pay by credit or debit card, you agree to allow Us to process the payment as an agent of the Fast Food Restaurants.

      1. Cancellation

You have the right to cancel an order up to the point you have accepted the confirmed order and delivery time by the Fast Food Restaurant and been taken to our payment page. There is no cancellation possible after you have paid the order.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

AJJA FOOD and our Fast Food Restaurants reserve the right to cancel any order before or after acceptance.  In the event that We or a Fast Food Restaurant decide to cancel your order we will inform you by SMS (or Push Notification, for App users). If You were signed in to a member account at the time you place your order and you paid online, you may re-use the funds with any other Fast Food Restaurants on the Site. If you chose not to re-use the funds within the same day, if there are funds remaining after you re-ordered or if you were signed in as a guest, the funds will be refunded to you. Refunds can take between 3-5 working days, or longer, depending on your card issuer, bank or PayPal.

Any orders placed after your access to our Site has been restricted, will be automatically cancelled and refunded. Refunds can take between 3-5 working days, or longer, depending on your card issuer, bank or PayPal.

Once you receive your order, if you are unhappy with it for any reason you should contact the Fast Food Restaurant in the first instance to attempt to achieve a resolution. In the event that You cannot resolve the problem, please get in touch with us as soon as possible on the same date you place the order, so that we can contact the Fast Food Restaurant and attempt to achieve a resolution. Please keep the order so that it can be returned to the Fast Food Restaurants if required.

Neither AJJA FOOD nor the Fast Food Restaurants are able to expedite the refund process beyond the timeframes stated above.

Exclusion of Right of withdrawal

You have no right to withdraw your food order towards the restaurants, if and when it concerns the delivery of goods, which

a) are liable to deteriorate or expire rapidly, or

b) are made to the consumer’s specifications or clearly personalized.

Deviating agreements have not been made between you and the restaurants.

1.  Disclaimers and Limitation of Liability

To the extent permitted by law, AJJA FOOD provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.

Subject to the previous paragraph, neither AJJA Food Ltd directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

We will make every effort to ensure all information displayed on Site and in our apps is accurate at all times however we are unable to guarantee all information is correct, up to date or complete

Data transmission over the internet is secure. We take steps to ensure security however you agree that submission of your data is at your own risk.

Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

Alcohol

Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18. Orders containing alcohol can therefore not be accepted from minors.

1. Intellectual Property

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

All copyright, trademarks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to AJJA FOOD or otherwise used by AJJA FOOD as permitted by law.

AJJA FOOD and the AJJA FOOD logo are trademarks of AJJA Food Ltd.

1. Indemnity

You must indemnify and hold harmless AJJA FOOD, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.

1. Availability

This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

1. Limitations of Use

This Site is intended to be accessed by persons located in the UK / WALES / SCOTLAND / NORTHERN IRELAND and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site. If you wish you may contact our customer service line and ask us to update your details.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your access to our site.

User’s passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your account. If you know or suspect that someone has knowledge of your password then you should contact us by writing to email   HYPERLINK "mailto:admin@ajja.co.uk" admin@ajjafood.uk  immediately.

You may not use the Site for any unlawful or unauthorised purpose, including without limitation:

*   distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material

*  transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

*   Interfering with any other persons use or enjoyment of the Site.

*   Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.

1. Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.

If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever. 

1. Customer Ratings

The ratings contained on this Site are for informational purposes only and do not constitute advice. Nor should you rely on ratings to make (or refrain from making) or take (or refrain from taking) any action. Ratings are the opinions of customers who have ordered through the Site, and any statements, advice or opinions made by such customers are those of such customers only.

1. Special Discounts

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of AJJA FOOD without prior notice and with immediate effect. In such circumstances, all remaining discounts will be void and no compensation will be due. 

The offer is available to AJJA FOOD accounts only, and can only be claimed by ordering through AJJA FOOD.  One special Discount may be used per order, and the offer is non-exchangeable. The Special Discount offer may not be combined with any other promotional rate offer. Additionally, the Special Discount offer may not be available with certain items on a restaurant's menu - typically, but not limited to the normal "specials offers" (also sometimes referred to as "meal deals") which can be ordered from some participating restaurants.

1. Loyalty Points

Customers of our Site have the opportunity to collect Loyalty Points when ordering from our Fast Food Restaurants.

Loyalty Points are earnt when an order is placed with a Fast Food Restaurant on the Site and the order is Accepted and filled by the given restaurant.

For each Pound Sterling you spend you will get 1 Loyalty point Once you have collected a total of minimum 500 points with a value of £ 5.00, You are able to redeem these Loyalty points of your next invoice or you can continue to save the point for a later date.

Rates of discount may change without notice, and the offer may be withdrawn either from individual restaurants or from the whole of the Site without prior notice and with immediate effect. In such circumstances, any discounts due and Loyalty points collected will be void, and neither the restaurants nor AJJA Food may be held liable for any losses incurred as a result. 

Loyalty points have no cash value. The offer is non-exchangeable and may only be used as described in these Terms of Use.

1. TERMS AND CONDITIONS for AJJA FOOD promotions

   1. Winners will be responsible for ensuring they are able to accept the prize, as set out and in accordance with these terms and conditions.

    2. Failure to claim a gift, prize or other promotional item by the time or in the manner specified for the particular promotion (or if no time is specified, within 28 days from the promotion closing date) will make any claim invalid and AJJA FOOD may re-allocate the prize. No responsibility is accepted for entries damaged, lost or mislaid and proof of posting will not be accepted as proof of delivery.

     3. Competitions and promotions are open to individual residents of the UK / Wales / Scotland / Northern Ireland aged 18 or over, except           employees of AJJA FOOD, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with this competition, including the third-party promotional partners.

     4. Winners are selected at random, unless stated otherwise.

     5. Completion and submission of an online competition entry form will be deemed acceptance of these terms and conditions.

     6. The promoter reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, at its sole discretion, a competition is not able to be conducted as specified. The promoter reserves the right to substitute a prize of equal value in the event that circumstances beyond its control make this unavoidable.

     7. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.

     8. The Promoter of the competition is AJJA FOOD Ltd. 27A Beach Street, Deal CT14 6HY. The prize fulfilment is managed by AJJA FOOD Ltd, 27a Beach Street, Deal CT14 6HY

     9. All standard terms & conditions apply

1. Termination

We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our Fast Food Restaurants we may take any action deemed necessary to prevent such a liability or loss from occurring.

If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.

1. Enforceability

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

1. Governing Law

The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.

If you have any questions regarding these Terms of Use or any aspect of our services, please Contact us by email admin@ajjafood.uk